IRVINE, Calif.–(BUSINESS WIRE)–Nov 1, 2023–
Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, was named the #1 CX provider out of 143 vendors for member services interface and consumer experience solutions by Black Book Research for health plan user experience and client satisfaction. Black Book is the premier source of unbiased, crowdsourced, competitive intelligence, and buyer opinion mining serving the healthcare industry’s technology and outsourcing sectors. The recent survey of top-performing healthcare tech companies captured feedback from over 7,600 customers including health plan executives, clinicians, IT specialists and front-line implementation veterans on their satisfaction based on 18 key performance indicators.